Privacy Policy

We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information you share with us will be stored and used. This Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you).

Our privacy policy may change so please remember to check back from time to time. This version was last updated on 15 May 2018.

Who we are

Church Homeless Trust is a charity dedicated to helping homeless people to rebuild their lives. We are a registered charity – number 802801, and a company limited by guarantee – number 24539570.

Our address is Church Homeless Trust, Can Mezzanine, 49-51 East Road, London, N1 6AH

Our telephone number is 020 7269 1630

Our email address is

How we collect information about you

We obtain information about you when you apply for a grant, make a donation, or request information or materials from us. This can be online, over the telephone, by post or in person.

In order to tailor our communications with you we may also collect information about you from publicly available sources.

We also gather general information when you visit our website, for example, which pages you visit most often, in order to improve our website. We may also track which pages you visit when you click on links in emails from us.

We use ‘cookies’ to help our site run effectively. There are more details below – see ‘Cookies’.

What type of information do we collect and how do we use it?

Personal Information

Personal information we collect includes your name, email address, postal address, telephone number as well as information you provide in any communications between us. If you make a donation we also collect your credit/debit card details, however these are destroyed as soon as your donation has been processed.

We use this information:
• To process your grant application and follow up on the how the money is used.
• To process your donation, and to claim Gift Aid if appropriate.
• To provide the materials or information you have requested.
• To comply with the Charities (Protection and Social Investment) Act 2016 which requires us to identify and verify the identity of supporters who make major gifts.
• To keep a record of your relationship with us.
• Where you volunteer with us, to administer the volunteering arrangement.
• To contact you about our work and how you can support us.
• To invite you to participate in surveys or research.

Sensitive Personal Information

If you make an application for a grant and share your personal experience of becoming and being homeless, we will always anonymise this information where it is used publicly.

We will use this information:
• To decide on your grant application.
• To report back to our donors and funders.
• As part of public information and marketing materials.

We will ask for your explicit consent before we use your story or your photograph in a way which identifies you.


We will only contact you about our work and how you can support Church Homeless Trust by email or text message if you have explicitly agreed for us to contact you in this way.

If you have provided us with your postal address we may send you information about our work and how you can support Church Housing Trust by post unless you have told us that you would prefer not to hear from us in that way.

We are able to contact you by mail or telephone because there is a legitimate interest for Church Homeless Trust to use your personal information to help us to achieve our mission of helping homeless people. However, before we use your personal information on the basis of ‘legitimate interest’ we will balance our interest against your rights and interests.

You can stop us sending you communications at any time by ticking the opt-out box on our donation forms, by contacting, calling 02072691630, or by clicking the unsubscribe link at the bottom of electronic communications. You can also write to us at Church Homeless Trust, Can Mezzanine, 49-51 East Road, London N1 6AH.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources in the public domain to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Who has access to your information?

Staff and volunteers at Church Homeless Trust have access to your information to use it in the ways listed above.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Nor do we sell any information about your web browsing activity.

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority).

Keeping your information safe

We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

The transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.

Any debit or credit card details which we receive on our website are passed securely to Paypal our payment processing partner, according to the Payment Card Industry Security Standards.

How long we hold your information for

We only keep your information as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid). We are required by law to keep information on financial transactions for seven years.

Your rights

You have various rights in respect of the personal information we hold about you – these are set out in more detail below:

Access to your personal information: You have the right to access a copy of the personal information that we hold about you, why we use it and how long we keep it for. You can make a request for access free of charge. Please make all requests for access in writing and provide us with evidence of your identity.

Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest and where we are processing your personal information for direct marketing purposes.

Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.

Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.

Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it. We will remove you from our marketing lists and cease any contact.

Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.

Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.

No automated-decision making: You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you. We do not currently carry out any automated decision-making.

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

Use of ‘Cookies’

Like many other websites, the Church Homeless Trust’s website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.